Delivery and returns support works best when the request is routed according to the issue. Ordering and commercial questions belong with procurement; post-order service issues normally belong with care and support; empty-container recovery follows its own delivery-linked process.
Before dispatch, confirm the order details
Correct product, quantity, billing information and delivery address should be confirmed before fulfilment. Institutional orders should also match the agreed quotation or PO scope.
For delivery questions, identify the order clearly
When asking about a delivery, provide the order or PO reference, organisation, delivery location and a concise description of the issue so support does not have to reconstruct the order from partial information.
Report damaged, incorrect or missing items promptly
If a delivery arrives with an apparent shortage, wrong product or damage, document what was received and contact support with the relevant order details. Keep affected goods separated where necessary while the issue is reviewed.
Returns depend on the reason and order terms
Product-return handling can depend on the specific order, product condition and applicable commercial terms. Contact care or procurement before sending goods back so the correct route and instructions can be confirmed.
Empty-container recovery is different from a product return
Eligible empty containers are normally collected through the delivery-linked recovery process rather than treated as a conventional merchandise return.
Use the appropriate support channel
Commercial, PO and procurement questions go to procurement@allesclinx.com. Customer-care and post-order support questions can be sent to care@allesclinx.com.
Practical takeaway
For faster support, identify the order, describe the exact issue and use procurement for buying/commercial questions and care for post-order service questions.
