How a 30-acre retreat campus stopped chasing its own supply chain
Om Shanti Retreat Centre in Bilaspur now runs on twice-monthly hygiene delivery, a circular container model, and zero stockout calls. It took one structural change.
Om Shanti Retreat Centre is not a small operation. Thirty acres. Residential blocks. A mega kitchen. Daily footfall that fluctuates by season and event. Managing hygiene supply across a campus this size is a logistics problem — and for a long time, nobody was solving it properly.
Before Alle’s ClinX, the campus bought from whoever picked up the phone. No fixed schedule. No consistent product. Chemicals selected on price, not suitability. The kitchen had no documented hygiene supply chain. Delivery arrived when stock ran out, not before. That’s a reactive posture — and in an institution that hosts hundreds of guests, it’s a liability.
The problem wasn’t the products. It was the system — or the absence of one.
What changed: delivery now runs on a fixed twice-monthly schedule. Products arrive in 25L and 50L formats matched to actual consumption zones — not a one-size-fits-all order. The delivery route is multi-stop: each zone on campus receives its products directly. No internal redistribution. No staff managing logistics they shouldn’t have to think about.
Every three months, the Alle’s ClinX team visits the campus proactively. Not because something broke — because staying ahead of problems is the standard, not the exception. Consumption is reviewed, products are assessed, and adjustments are made before they become requests.
The circular can return model runs quietly in the background. Empty containers are collected on the same delivery run, cleaned, inspected, and redeployed. The result: 100% container retention since the programme launched. Not a single can has entered the waste stream.
Om Shanti’s management formally recognised Alle’s ClinX for operational reliability, safe chemistry, and the sustainability contribution of the circular refill programme. What matters more is that the campus hasn’t had to think about its hygiene supply chain since.
