Nova
Guidance for using Nova as a source-grounded Alle's ClinX assistant for product, safety, certification and compliance questions.
Before you ask
Use Nova for the question the document should answer.
Nova is designed to retrieve from Alle's ClinX source material before answering. It is most useful when the product, document or operational question is specific enough to verify.
Best fit
Product information, SDS/TDS questions, certifications, policies, dilution context and audit-related documentation.
Verify consequential answers
For safety-critical decisions, confirm against the current label, SDS, TDS or other authoritative source rather than relying on the AI response alone.
Switch channels when needed
Orders, billing, delivery status and account-specific matters belong with customer support.
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